With Guidance from the Centers for Disease The following guidance has been updated as of September 23, 2022 to reduce the risk of exposure to the residents, employees and visitors.

This Outbreak Plan is to be used in conjunction with the COVID-19 Rapid Response Toolkit.

Communication

Communication is an integral aspect of our outbreak plan. The communication plan details how the community will notify residents, team member and families in the event of an outbreak. This plan will also be utilized when there is not a positive case within the community.

The community requires communication to the following individuals and entities upon receipt of notification of POSITVE results from COVID-19 testing for any residents, employees or visitors:

Local Department of Health
County Department of Health
Resident responsible parties
Employees

The communication to responsible parties and employees will include the community’s response and course of action as directed by the Department of Health to minimize the continued spread of the virus.

Communication may be via phone, text, video, email, letter, and/or through social media.

In addition to the notification of an initial positive result, the community will provide cumulative weekly updates to responsible parties through phone call and/or emails. These updates will include the community’s continues approach in mitigating the risk of continued spread as directed by our public agencies.

In the event of a confirmed COVID-19 case within the community, whether it is a resident or team member, this community will communicate the positive case within 24 hours.

Visitors will be required to sign acknowledgment that they are aware of positive cases within the community.

Emergency/Contingency Staffing

Due to the current environment and continued threat of spreading COVID-19, the community may see an increase in employee absences. In preparation of this potential risk, the community has developed a COVID-19 Emergency Staffing Plan to reduce the risk of employee shortages due to extended employee absences related to COVID-19.

As part of this plan, if the community is anticipating an extended employee absence, the community will proactively work closely with other sister communities or third-party providers as necessary to provide relief staff. If the staffing shortage is unanticipated, the community will work expeditiously to meet the needs of all residents in the event of an outbreak.

The community has secured a contract with at least 2 staffing agency who has confirmed their staff will work in a COVID positive environment in the event of extended absences due to COVID-19.
The Executive Director must develop and maintain a COVID-19 Emergency Staffing List with current contact information to include
- Existing employees
- Staffing Agency’s
- Per diem employees willing to work in a COVID-19 positive environment.
Additional action items for securing staff
- Communicate with sister communities the need for certain shifts
- Offer incentives to team members to pick up open shifts
- Utilize regional support for assistance.

Screening Process

All persons entering the community will be screened for signs and symptoms of COVID-19 or risk of exposure to COVID-19.

Hand Washing or use of ABHG upon entry.
Surgical Masks to be worn to gain entry into the community.
Cloth masks will not be allowed-offer surgical mask if necessary.
Temperature and Respiratory Screening Questionnaire will be completed.
Offer and encourage POC antigen rapid testing to be conducted upon arrival. Visitors are not required to comply with testing.
A Staff member will review the questionnaire and POC Antigen test results and acknowledge criteria met to enter the community.
Notify all persons that masks are not to be removed at any time.
Wash hands or use alcohol-based hand gel after screening process complete.
Unvaccinated individuals must maintain 6 feet social distancing.

Staff Members

Hand Washing or use of ABHG upon entry.
Surgical Masks to be worn to gain entry into the community.
N95 Masks only.
Temperature and Respiratory Screening Questionnaire will be completed.
A Staff member will review the questionnaire and acknowledge that criteria has been met to enter the community.
Wash hands or use alcohol-based hand gel after screening process complete.
Staff Members informed to stay home if not feeling well or exhibiting signs and symptoms.
- Encourage testing to be completed with follow up with their primary care physician.
Upon Outbreak status-Infection Control Processes will be implemented including Full Droplet precautions.

Residents

Temperature checks daily or as directed by Local Health Department on outside community/county outbreak status
Monitor for signs and symptoms and notify primary care physician and POA/Responsible Party.
- Fever 99.4 or over
- Cough
- Shortness of Breath
- Chills
- Malaise
- Loss of taste or smell

COVID-19 Vaccination

As of September 7,2021, Distinctive Living employees shall have their first COVID-19 Vaccine administered (Moderna and Pfizer) or single does Johnson and Johnson vaccine. Moderna and Pfizer 2^nd doses shall be completed by October 7^th. Johnson and Johnson vaccines will be completed by September 7^th, 2021.

All new employees shall either be fully vaccinated or will have their first Moderna or Pfizer vaccine prior to their first shift/orientation. Booster doses shall be completed as employees become eligible.

Staff members that are exempt from vaccination for medical or religious reasons must submit documentation regarding the exemption and be tested daily prior to the start of their shift. (Unvaccinated employees will be tested daily until fully vaccinated). Employees will be considered fully vaccinated 14 days after their 2^nd dose of Moderna or Pfizer and 14 days after the single Johnson and Johnson immunization.

COVID-19 Testing

Employee Testing
- Upon Hire-New Employees must present a NEGATIVE PCR COVID-19 test within 72 hours prior to their first shift including orientation.
- Anyone with even mild symptoms of COVID-19, regardless of vaccination status, should receive a viral test for SARS-CoV-2 as soon as possible.
- Staff members that have a known or suspected exposure to SARS-CoV-2
  - Testing is recommended 24 hours after the exposure and if Negative,
  - 48 Hours after the first Negative,
  - Again 38 Hours after the 2^nd Negative.
  - (Exposure is day 0) Testing will occur on Day 1,3,5 after the exposure.
- Testing is not recommended for asymptomatic people who have recovered from COVID-19 Infection in the prior 30 days and an Antigen Test is recommended as a NAAT test may remain positive but not infectious during this period.
- Resident testing will occur
  - A NEGATIVE PCR COVID-19 test shall be received within 96 hours prior to admission
  - Upon suspected or confirmed exposure to COVID-19
  - Upon exhibiting symptoms.
- Private Duty (Essential Caregivers) will follow the same testing schedule as community staff.

Infection Control

Post signage at entry points of the community alerting staff and visitors that Positive cases of COVID-19 have been identified in the community.
All Staff to wear N-95 Masks.
Visitors will be screened and required to wear masks for source control.
Social distancing will be highly encouraged.
Isolation carts to be placed outside of the positive resident/resident’s doorway.
PPE to be changed with each interaction
Medical equipment to be assigned to residents testing positive.
All staff will be required to be in full PPE to prevent community transmission.
Maintenance/Housekeeping to provide deep cleaning of all areas of the community upon first COVID-19 positive test.
Regular cleaning of hard surfaces.
Encourage residents to wear masks and wash hands or use ABHG upon leaving apartment.

Local Health Department or State Regulatory Guidance may supersede the Outbreak Response Plan. Please request any guidance from regulatory authorities in writing

The Mattison Difference

Beautiful Living Space

Every corner of Mattison Crossing is designed to provide a safe and comfortable environment for our residents. See what life is like in our community and personal, beautifully appointed apartments.

Outstanding Services & Amenities

Spend time enjoying life. Peruse our inhouse library, surf the net, watch movies or attend educational seminars in our 150-seat movie theatre, play a round of billiards, or take time to reflect in our in-house Synagogue.

Engaging Events

Explore something new and enjoy fitness programs like shake, rattle and roll exercise, lectures, social clubs, arts and crafts workshops, happy hours, live performances and so much more.

Beautiful Living Space

Every corner of Mattison Crossing is designed to provide a safe and comfortable environment for our residents. See what life is like in our community and personal, beautifully appointed apartments.

Learn More

Outstanding Services & Amenities

Learn More

Engaging Events

Explore something new and enjoy fitness programs like shake, rattle and roll exercise, lectures, social clubs, arts and crafts workshops, happy hours, live performances and so much more.

Learn More

See What People Are Saying

Elder care from a distance is always very challenging, and so it is critical that your loved one is in a facility that can be trusted. Mattison Crossing is just such a community. My dad, an approaching 100, is wonderfully and professionally cared…

Mark D.

Management seems to be doing their best and they have a friendly staff. There are a lot of activities offered and I think they do very well with that. Maintenance has been very helpful. The place is kept clean. Mom is happy with housekeeping she is receiving. The care staff is exceptional It makes me sleep better at night knowing she is in the hands of these people. I would recommend this community to others.

Louis D

Management has been very responsive to all our requests and concerns, the housekeeping and laundry is good and the maintenance staff is very responsive and they keep the grounds immaculate. The care staff is also responsive, have good follow through and good medication management. My aunt even told us that the food is fantastic which isn’t an easy comment to get from her. Overall the value for the services is exactly what we expected.

Michael B.

I have been dealing with Morgan and she is phenomenal. If I ever have a problem and something needs to get done she always figures out a way to get it done and she always responds. My dad is enjoying the food and the housekeeping and maintenance services are very good. My dad uses the transportation all the time and it has been very good. They agreed to drive him to dialysis three days a week and the new driver is great. The price is on par with other communities and we have recommended it to others.

Andrea D.

Davi works very hard and constantly updates us. She is great. Maryanne is also great and my mother thinks highly of her. There are aides there, Janie and Lani, who do a fantastic job. They treat the residents like they are family and they should be acknowledged.

Elizabeth Y.

Everyone has been super supportive and very helpful in management. Any thing that we’ve needed they’ve been on board with, and in a timely manner, which really matters to me. Also, the dining staff is very nice and very helpful, an I’ve seen activities every day. Weekly my parents get the calendar there, so they always have it. As far as I can see and I can tell, the entertainment is great. Housekeeping and laundry is very good as well, and maintenance sure have helped out. The care staff also do answer me back or else they get in touch with the doctor, if she’s not here, and they get back to me with the answers. Plus, my dad can’t brag enough about the care that people take of them and how responsive of them, so that’s wonderful. All in all, I’m afraid to say this out loud, but my parents really adjusted really well. So far everything has been very positive and I feel good and I know my parents are comfortable as well.

Lisa S.

We chose this place for our father because we liked it, they had a lot of things to do there and he has been happy there. The cost is in range with other places and the accommodations are satisfactory. The management was very good when we applied to get him in, people are helpful and the receptionists are sweet. He is happy with the dining and the food is good. The activities look great and he does enjoy going to the bingo or going to the restaurant to talk to people. The staff does do his linens, his laundry gets done and the room always looks neat. Overall, he feels safe, comfortable and content living there.

Cheryl C.

In general we were very pleased. I had a dog and they were good about that as well and they had no problem with the dog at all. Plus, management was excellent and they were very responsive to all our needs, including my short term stay there. We were very pleased with everything and would recommend this community to others.

Florence C.

They were on top of everything, very quick to return phone calls and emails. They were just very kind and efficient. The apartment was always clean and their laundry was always done. Any time I needed help with something or furniture moved they were very good. I speak very highly of this community and I would recommend them to others.

Lisa S.

My mother lives at the community and she doesn’t want to leave. The services are satisfactory and the price is comparable to other places. Management is respectful, knowledgeable and good about getting back to me with answers. There are different activities offered and she likes the bingo. The housekeepers change her bedding, laundry gets done and the apartment is clean when I visit. The building was remodeled last year and it looks very nice. The care staff is friendly, responsive and I am happy with them. In general, she feels safe and comfortable there.

Mike B.

This place is beautiful, the activities are good and the care my siblings receive is wonderful. The food is also good and the staff keep me very informed on everything which is very appreciated.

Phyllis W.

My father lives at the community, and the management has been good. We’ve had an easy time getting ahold of them, and my father is also happy with what he’s eating. He thinks it’s great in dining room, and the maintenance crew have been very good about if he needed anything fixed or something like that. The care staff have also been very good about what he needs. He’s hit the call button if he’s needed help and they come pretty much right away. All in all, dad likes it there, and he feels safe. I also like the facility, and I like how it’s a set up. I highly recommend it!

Elizabeth W.

My cousin has moved in there and the management staff have totally accommodated her. They’re working with her, and they make us feel good. I’m also glad the food is kosher, and my cousin is eating and likes it! The exercise is great, and occasionally she goes to the word games and to the choir. Plus, housekeeping and laundry is excellent. Her apartment is clean. In fact, the whole place is clean, and the laundry comes back very nicely and punctually. I think that the care staff are very good too! I am overall so happy. The staff is wonderful, and so is the administration. So far it’s a great setup, and I highly recommend!

Lee Ann S.

My grand aunt lives there and I’m great with the management. My grand aunt also thinks the food is good, and housekeeping is always quick with the clean up. Maintenance is also quick and they respond. Plus, they’re updating everything right now so it looks fresh and new. The care is good, and my grand aunt sees them every single week for doctors appointments. All in all, I recommend it!

Wendi W.

My mother lives at the community and I haven’t had any problems with the management. Mom also said the food is good and the dining staff are good too because I’ve noticed the service. They also have a lot of activities there and the place was very clean when I visited. My mom also just told me they cleaned her apartment and did a good job on it. It’s very nice there! Everything looks like it’s maintained good. Mom had pictures hung up. They took care of her TV already, and the care staff they take good care of her. All in all, I have no problems with the place. I highly recommend it!

David L.

My mother moved into the community, and the management staff have been incredibly responsive and gave us a lot of information. We were on a accelerated time frame and everything went smooth! My mother also absolutely loves the food, and that’s the most important thing. She’s just raving about every meal, and the menu variety is good. I’ve heard no complaints. She’s gone to Zumba several times, and she gets the month calendar. She also tells me when the laundry gets picked up and everything else, and everything has been accommodated by maintenance. The community is always clean, always orderly, and very nice. Plus, the nurses have been absolutely great! I spoke to a couple of them when my mom first started on her meds and they’ve been incredibly responsive. I couldn’t be happier! All in all, I highly recommend it. She’s doing good, and that’s a testament to the people there.

Paul B.

I recently moved in and the management staff is outstanding. The director is just amazing, and she’s very sensitive and takes an interest in the people that she talks with and especially me. Also, if you don’t appreciate what’s on the dining menu you can order something else, and they’re very accommodating. Plus, for activities there is a lady who is the administrator that hires talent to entertain the people here and she is outstanding. I’m not used to people making my bed but I can tell you after I finish eating breakfast in the morning, my bed is made and the room is clean. And once you put in a work request it’s taken care of very well, and the maintenance staff are very well trained people. The chauffeur driver that drives that bus around is fantastic too. He goes out of his way to help people that are handicapped with the wheelchair and the walkers and he’s just incredible. Same and Laurie, in the care department, are outstanding too. They’re efficient. They’re punctual. They come in on time. And they service to help everybody. All in all, it’s well worth the wait, living here. I highly recommend it!

Jerome F.

I had to find a place for my brother. I went to several facilities and new when I went to Mattison Crossing this was the place I wanted him to be. The staff is amazing. Always responds to me when I call. And they contact me if my brother has any changes. Most importantly he has adjusted very well. The staff know all the people there by name and are kind to the people there. The aides are amazing and care for everyone with patience.

Elaine S.

It is the best value out there for the quality of care and the food. I think the management does a very good job and the care team is very friendly and nice. The nurses are fantastic; they are very knowledgeable, very accessible and very humanitarian.

Beth M.

My Mom recently moved in and things are going well. The price is a little better than the other places, the staff are always attentive and responsive, and the management are very knowledgeable and have been able to help me out. Plus, my Mom is well fed and the activities are consistently offered. Also, the housekeeping is offered consistently and there’s always someone cleaning the building and bathrooms. So, overall, I’d recommend it!